Service-Champions UK 2016

Ranking of 171 companies

The examined companies that have provided and still are providing the most satisfying customer service are 1. B&Q, 2. Waterstone's and 3. Adidas.

The top 171 – companies

with an average SES with a placing of 1-30= gold ranking, placing 31-60= silver ranking 61-90= bronze ranking

Rang CompanySES
1. B&Q92,1%
2. Waterstone's91,4%
3. Adidas90,4%
4. Argos90,4%
5. Marks & Spencer89,7%
6. Waitrose89,1%
7. Accessorize89,1%
8. Sainsbury's88,9%
9. Next88,9%
10. Premier Inn88,7%
11. CLARKS88,6%
12. Homebase88,5%
13. IKEA87,5%
14. Nike87,5%
15. New Look87,4%
16. The Works87,4%
17. Homebase87,3%
18. The Disney Store86,4%
19. Morrisons86,0%
20. ALDI86,0%
21. Tesco85,9%
22. WH Smith85,8%
23. LIDL85,8%
24. H&M85,5%
25. PANDORA85,5%
26. Toys R Us85,1%
27. Smyths Toys85,0%
28. The Entertainer84,8%
29. ASDA84,7%
30. Nationwide84,6%
31. Holiday Inn84,6%
32. Liverpool Victoria (LV=)84,3%
33. Iceland84,3%
34. ScrewFirx83,9%
35. The Range83,9%
36. Currys83,7%
37. Nando's83,3%
38. The Range83,1%
39. Claire’s83,0%
40. River Island83,0%
41. Maplin82,7%
42. PC World82,5%
43. Dorothy Perkins82,4%
44. H. Samuel82,4%
45. Monsoon82,3%
46. J D Wetherspoon82,1%
47. Schuh81,9%
48. Swarovski81,7%
49. RAC81,6%
50. Co-operative81,5%
51. Thomson81,4%
52. Marriott Hotels80,8%
53. Novotel Hotels80,6%
54. oasis80,3%
55. Blackwell's79,6%
56. Gourmet Buger Kitchen79,5%
57. Prezzo79,5%
58. AUTOGLASS79,4%
59. Wagamama79,4%
60. Topshop79,1%
61. SportsDirect79,1%
62. Mercure Hotels78,9%
63. Dune78,9%
64. Prudential plc78,8%
65. Zizzi78,7%
66. Legal & General78,6%
67. halfords autocentre78,5%
68. JD sports78,5%
69. The Harvester78,2%
70. First Choice77,7%
71. Best Western77,7%
72. Miss Selfridge77,6%
73. Warehouse77,5%
74. O277,3%
75. Forever2177,2%
76. ATS euromaster76,9%
77. BARCLAYS76,8%
78. Deichmann76,7%
79. Radisson Blu76,5%
80. Sofitel76,3%
81. Lloyds76,2%
82. Aviva plc76,0%
83. Millets75,7%
84. Ibis75,6%
85. Thomas Cook75,6%
86. Santander75,4%
87. Office74,1%
88. DFS73,8%
89. =Utilita73,8%
90. ALDO73,8%

 

Companies without gold, silver or bronze ranking (sorted alphabetically)
AEGON UK
AIG Europe Limited
Airtours
AutoRestore
Barker and Stonehouse
Barrats
BHSFurniture
BT
CADENZA
ChipsAway
Conrad-Electronics
Crowne Plaza Hotels
DoubleTree by Hilton
Ebico
Ecotricity
Evans of Saltash
Everything Everywhere
Falcon
Firn's
first direct
First Utility
Flow Energy
Foyles
FRASER HART
Friends Life Group
Furniture Village
GB Energy Supply
Giraffe Restaurants
GOLDSMITHS
Good Energy
Green Star Energy
Hamleys
Hampton by Hilton
HSBC
Hunts of Marlow
Hutchison 3G
INTERSPORT
Lillywhites
Lycamobile
manos holidays
Marks and Spencer Energy
Mawi
Maxwells
Mercury Holidays
NFU Mutual
Old Mutual
Olympic Holidays
Orange
Ovo Energy
PAVERS
Phoenix Group Holdings
Pickles
pull & bear
Q Hotels
Red Sea Holidays
Royal Bank of Scotland
RSA Insurance Group
Russel & Bromley
sarenza
servicing stop
Skytours
Standard Chartered
Standard Life
TalkTalk
The Toy Store
Titan holidays
T-mobile
Toymaster
TSB
Utility Warehouse
Vodafone
Warner Leisure Hotels